Refund Policy

1.1 A report cannot be delivered

Each purchase gives you one or more company check credits. Recoverable failures can be retried from My checks and are also checked by our recovery service. What happens when a check is finally undeliverable depends on which report is affected:

• Credit report cannot be produced: the whole check is cancelled and the credit is returned to your account to use on another company.
• Financial report cannot be produced (dual-report checks): the credit report remains available. For a single dual-report check within the payment-date window in section 1.3, we open a US$300 difference-refund request (never more than the amount you paid) for manual processing. If the verified deadline has passed and no cash-refund request has already been opened, or for a 4-check pack, we return the check credit instead. Unresolved cash requests remain for manual resolution after the deadline.

Restored credits keep their original expiry date. The outcome is shown in your account under My checks. We also try to send an email notification; if it does not arrive, you can check the outcome there or contact support.

1.2 System Errors

Refunds are issued, on request, for:

• Duplicate charges (charged twice for the same report)
• Incorrect pricing (charged wrong amount)
• Payment processing errors
• Report corruption or inaccessibility due to our technical fault

1.3 Payment-date cash refund deadline

The window for an eligible cash-refund request runs through the end of the 14th day after the platform-confirmed payment date, in UTC. For example, a payment dated October 12 is within the window through October 26. The exclusive deadline is October 27 at 00:00 UTC: that instant is outside the window. Approved cash refunds are returned to the original payment method and processed manually; opening a request is not confirmation that money has already been returned.

If the verified deadline has passed before a cash-refund request is opened, an undeliverable check follows the credit-restoration rules in section 1.1. An existing cash-refund request remains for our team to resolve manually even if money has not been returned by the deadline; it is not automatically converted to a check credit.

When considering a new cash-refund request, if the platform payment date is missing or cannot be verified, we first review it manually before confirming the applicable outcome. We do not restart the window from the day we process the payment, or remove possible cash-refund eligibility merely because the date is missing.

1.4 Data Quality Issues

If the report contains verifiable errors in data retrieval or translation that materially affect the report's accuracy, we will:

• Regenerate the report with corrected data (free of charge)
• Issue a refund if the error cannot be corrected

Note: This does not apply to data accuracy from the original Chinese government sources. We display public records as-is and cannot be held responsible for governmental data errors.

1.5 "No Results Found"

If the searched company is not found in official Chinese databases, this typically means:

• The company is not registered in China
• The company has been deregistered
• The name or USCC provided is incorrect

An empty search response alone does not prove that a company is unregistered or has been deregistered. If the confirmed company cannot be matched and a credit report cannot be produced, the check credit is restored under section 1.1. Any separate cash-refund request is reviewed under the eligibility rules and payment-date deadline above.

2.1 Successful Report Generation

Once a report has been successfully generated and delivered, refunds are not provided based on:

• Report content (e.g., company has litigation records or low credit score)
• Customer expectations not met (subjective dissatisfaction)
• Changed mind after viewing the report
• Found the information elsewhere for free
• Report findings led to negative business decisions

Why: We provide factual data from official Chinese government sources. The report accurately reflects publicly available information at the time of generation. We do not alter or editorialize the data.

2.2 Wrong Company Searched

If you ordered a report for the wrong company (e.g., selected incorrect entity from search results), this is considered user error and is non-refundable.

Prevention Tip: Always verify the 18-digit Unified Social Credit Code (USCC/统一社会信用代码) with your supplier before purchasing. This ensures you're researching the correct legal entity.

2.3 Report Already Accessed

If you have already:

• Viewed the full report online
• Downloaded the PDF version
• Shared the report link with others

Viewing, downloading or sharing a delivered report does not qualify for a refund based on its content or a change of mind. Technical delivery issues still follow sections 1.1 and 1.2, including a financial report that cannot be delivered even when the credit report has already been accessed.

3.1 How to Request

To request a refund, email us at:

Include in your email:

• Order ID or transaction reference
• Email address used for purchase
• Reason for refund request
• Company name or USCC searched (if applicable)

3.2 Refund Method

Refunds are issued to the original payment method:

• Credit/debit card: posting time depends on your card issuer and payment processing
• Bank account: posting time depends on your bank and the payment route

Note: We cannot issue refunds to different payment methods or third-party accounts for security reasons.

4.1 Enterprise/Bulk Orders

For enterprise clients with custom agreements or bulk orders, refund terms may differ. Please refer to your service agreement or contact us at support@chinesecheck.com.

4.2 Chargebacks

If you file a chargeback or payment dispute instead of contacting us first:

• Your account will be suspended pending investigation
• You may be charged dispute processing fees
• Future purchases may be restricted

We encourage you to contact us directly first. We handle legitimate refund requests quickly and fairly.

4.3 Report Link Expiration

Reports purchased with check credits stay accessible for 12 months from generation, and you can always reopen them from My checks in your account. If a link stops working, you can:

• Sign in to your account and open the report from My checks
• Contact us to re-send the link (free of charge)

Link expiration does not qualify for refunds, as the report was successfully delivered within the access period.