Refund Policy

1.1 Report Generation Failure

If we are unable to generate your report within 24 hours of payment due to technical issues, system errors, or data source unavailability, you are entitled to:

• Option A: Full refund (100% of payment returned)
• Option B: Free report regeneration (we'll retry at no cost)

You choose which option you prefer. We will contact you via email if this situation occurs.

1.2 System Errors

Refunds are automatically issued for:

• Duplicate charges (charged twice for the same report)
• Incorrect pricing (charged wrong amount)
• Payment processing errors
• Report corruption or inaccessibility due to our technical fault

1.3 Data Quality Issues

If the report contains verifiable errors in data retrieval or translation that materially affect the report's accuracy, we will:

• Regenerate the report with corrected data (free of charge)
• Issue a refund if the error cannot be corrected

Note: This does not apply to data accuracy from the original Chinese government sources. We display public records as-is and cannot be held responsible for governmental data errors.

2.1 Successful Report Generation

Once a report has been successfully generated and delivered, refunds are not provided based on:

• Report content (e.g., company has litigation records or low credit score)
• Customer expectations not met (subjective dissatisfaction)
• Changed mind after viewing the report
• Found the information elsewhere for free
• Report findings led to negative business decisions

Why: We provide factual data from official Chinese government sources. The report accurately reflects publicly available information at the time of generation. We do not alter or editorialize the data.

2.2 Wrong Company Searched

If you ordered a report for the wrong company (e.g., selected incorrect entity from search results), this is considered user error and is non-refundable.

Prevention Tip: Always verify the 18-digit Unified Social Credit Code (USCC/统一社会信用代码) with your supplier before purchasing. This ensures you're researching the correct legal entity.

2.3 "No Results Found"

If the searched company is not found in official Chinese databases, this typically means:

• The company is not registered in China
• The company has been deregistered
• The name or USCC provided is incorrect

This is valuable information in itself (indicating potential fraud or misrepresentation). We will generate a "company not found" report explaining the search process and results. Refunds are provided in this case as a courtesy.

2.4 Report Already Accessed

If you have already:

• Viewed the full report online
• Downloaded the PDF version
• Shared the report link with others

Refunds will not be issued, as the product has been delivered and consumed.

3.1 How to Request

To request a refund, email us at:

Include in your email:

• Order ID or transaction reference
• Email address used for purchase
• Reason for refund request
• Company name or USCC searched (if applicable)

3.2 Refund Method

Refunds are issued to the original payment method:

• Credit/debit card: 3-5 business days
• Bank account: 5-7 business days (depends on your bank)

Note: We cannot issue refunds to different payment methods or third-party accounts for security reasons.

4.1 Enterprise/Bulk Orders

For enterprise clients with custom agreements or bulk orders, refund terms may differ. Please refer to your service agreement or contact us at aishelmin@gmail.com.

4.2 Chargebacks

If you file a chargeback or payment dispute instead of contacting us first:

• Your account will be suspended pending investigation
• You may be charged dispute processing fees
• Future purchases may be restricted

We encourage you to contact us directly first. We handle legitimate refund requests quickly and fairly.

4.3 Report Link Expiration

Report links expire after 15 days. If your link expires, you can:

• Create a free account to access reports indefinitely
• Contact us to re-send the link (free of charge)

Link expiration does not qualify for refunds, as the report was successfully delivered within the access period.