Frequently Asked Questions

Everything you need to know about ChineseCheck and our credit reports

General Questions

Common questions about general questions

Reports & Data

Common questions about reports & data

Privacy & Ethics

Common questions about privacy & ethics

Technical & Access

Common questions about technical & access

Payments & Refunds

Common questions about payments & refunds

Understanding the Credit Score

Common questions about understanding the credit score

Support & Contact

Common questions about support & contact

Still have questions?

Can't find the answer you're looking for? Please contact our support team.

Contact Support Try ChineseCheck

Frequently Asked Questions

General Questions

What is ChineseCheck?

How much does a report cost?

Do I need to create an account?

Reports & Data

What information is included in the report?

How current is the data?

Are reports available in Chinese?

What data sources do you use?

Privacy & Ethics

Do you contact the company being searched?

Is my search confidential?

Can the searched company find out who ordered the report?

Technical & Access

How do I search for a company?

How long does it take to generate a report?

What if the company name has multiple matches?

How long can I access my report?

Payments & Refunds

What payment methods do you accept?

Is payment secure?

What is your refund policy?

Do you offer bulk discounts?

Understanding the Credit Score

How is the credit score calculated?

What do the risk levels mean?

What if a company has a low score?

Support & Contact

What if I can't find the company I'm looking for?

Can you help me interpret the report?

Do you offer API access?

Still have questions?